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Merchandise Returns & Other

Merchandise Returns: Returns should be accompanied by a copy of the invoice, or the date and invoice number provided from the original sale and an explanation of the problem and your proposed resolution. Returns received more than 30 days after the date of the invoice will require prior approval from our mail order department, and will be subject to a 10% restock fee. Products priced according to fluctuating metals market prices will be considered on the basis of market pricing at date of return.

Metals: The final purchase pricing for metals is calculated by actual weight and commodity pricing of the quantities being shipped. The purchase price may change from the estimated price shown when you are entering your order.

Returned Checks: Customer Checks presented to I.J.S. which are returned unpaid by the customer’s bank for ANY reason will incur a $25.00 service charge. Upon receipt of a dishonored check, the customer’s account will be immediately placed on a “CASH-ONLY C.O.D.” basis. This will be waived if we receive written notification from your bank that the check was returned unpaid in error. Dishonored check service charges will incur delinquent account service charges if not paid within thirty days. Customers that fail to clear dishonored checks and service charges will not be provided additional products until all outstanding charges have been paid in full.

If a customer’s check in payment of an open account is dishonored by the customer’s bank, the account will be considered unpaid. Service charges will be imposed on any resulting past due balance.