Members

The links below will take you directly to the IJS member login  or the IJS new member signup.

 

Member login: Click here

 

 

To sign up now: Click here

Service

Customer Service is our #1 priority. Through speed and efficiency, we get you what you need when you need it.

 

Click Here to see our Terms of Service

 

 

Contact

IJS is never out of reach. Contact an IJS representative today to find out more about our company.

Toll Free Number

Phone: 1(800) 545-6540

Fax: 1(888) 722-4172

 

Email: webmaster@ijsinc.com

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Shipping & Handling

Payments Options

Returns & Other

How Shipping Works

Speed: When an order is placed, it's given prompt, efficient, service and attention. Due to periods of high demand, additional time may be added between order placement and shipping.

 

Means of Shipment:

Federal Express (next day, 2nd day)

United States Postal Service (Express Mail, Priority Mail, First Class

Express Mail

 

Shipping Charges: Shipping charges are added to customer order's based on total weight, destination, and means of shipment. Prior to packing the order, I.J.S. can only estimate shipping charges.  Some metals orders will require crating and a $15 charge for assembly of crate.

 

Shortage & Damage Claims: Shortage claims must be made within ten days after receipt of shipment. Please inspect the package thoroughly and report any damage before you sign for it. Discuss damages with the carrier (UPS, Postal Service, etc.) as soon as possible.

 

Unclaimed C.O.D.’s: Unclaimed C.O.D. shipments that are returned to I.J.S. will be reshipped, pending receipt of funds at I.J.S. for the original C.O.D. amount, plus charges incurred for the second shipping. C.O.D. customers will be contacted either by phone or mail to be advised of the situation. If I.J.S. has not received payment within 15 days of notification, C.O.D. customers will be charged a 10% 20%restocking fee on the merchandise and remain responsible for carrier shipping costs incurred.

 

Payment Options

Means of Payment: IJS customer's first order must be paid by VISA, MasterCard, American Express, bank cashier’s check, or money order. Pre-payment may be done with a personal or business check. See details below.

 

Visa • Mastercard • American Express: Prior to shipment of customer's first order, IJS will verify name of customer, billing address, and account number with the issuing bank. Some restrictions may apply. Please provide a photocopy of customer credit card with faxed or mailed-in orders. For foreign deliveries, credit cards receive the most favorable currency exchange rate.

 

Personal/Business Checks: Personal/business checks must be pre-printed with customer name, address, daytime phone number, and the phone number of the bank’s accounting department for account and balance verification. Any checks must be issued in US funds drawn on a US bank. Ongoing service for personal or business checks is subject to satisfactory account history.

 

Pre-payment: At customer's request, IJS will call and notify the amount to be sent. See above for the rules governing financial instruments.

Merchandise Returns & Other

Merchandise Returns: Returns should be accompanied by a copy of the invoice, or the date and invoice number provided from the original sale and an explanation of the problem and your proposed resolution. Returns received more than 30 days after the date of the invoice will require prior approval from our mail order department, and will be subject to a 15% restock fee. Returns of products priced according to fluctuating metals market prices will be valued on the basis of market pricing at date of return and/or price at time of original invoice date.

 

Metals: The final purchase pricing for metals is calculated by actual weight and commodity pricing of the quantities being shipped. The purchase price may change from the estimated price shown when you are entering your order.

 

Design & Custom Stamps: All sales are final on metal stamps.

 

Returned Checks: Customer Checks presented to I.J.S. which are returned unpaid by the customer’s bank for ANY reason will incur a $30.00 service charge. Upon receipt of a dishonored check, the customer’s account will be immediately placed on a “CASH-ONLY C.O.D.” basis. This will be waived if we receive written notification from your bank that the check was returned unpaid in error. Dishonored check service charges will incur delinquent account service charges if not paid within thirty days. Customers that fail to clear dishonored checks and service charges will not be provided additional products until all outstanding charges have been paid in full.

 

If a customer’s check in payment of an open account is dishonored by the customer’s bank, the account will be considered unpaid. Service charges will be imposed on any resulting past due balance.

 

Shop IJS

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© -2010, Indian Jewelers Supply Company | Call Toll Free: 1(800) 545-6540